Job introduction
Command and Control Room Manager
Location: HS2 Logistics Hub, Willesden
The Command and Control Room (C&CR) Manager is responsible for the effective oversight and daily management of the SCS Command and Control Room, located at the HS2 Logistics Hub in Willesden. Acting as the central point for all SCS security operations, the C&CR plays a vital role in supporting the wider HS2 project through the use of advanced technologies, including CCTV, Automatic Number Plate Recognition (ANPR), Biometric Site Access (Biosite), Mudcam, and other innovative systems.
As the first point of contact for all security-related incidents, the post holder will be expected to liaise with emergency services, including the police, where appropriate. The C&CR operates on a 24/7 basis and provides continuous support across several core functions, including:
- Managing physical access control issues
- Responding to HS2 helpdesk enquiries
- Monitoring and reporting incidents in line with the Incident Management Plan
The role demands a proactive, organised, and security-focused individual with strong communication skills and the ability to respond effectively under pressure.
Flexible working: We welcome you to ask about the flexibility you need. This might be part-time, remote working, or compressed hours for example. Anyone who applies for a role can ask about flexibility at interview. In return, we will explore what is possible for the role.
Role responsibility
The Control Room Manager is responsible for:
- Managing all control room functions and 12 staff
- Ensuring the correct competent staffing levels are in place 24/7
- Manage training and development of control room staff
- Reviewing data access requests for stored CCTV footage, documenting approval/rejection as appropriate.
- GDPR
- Ensuring only authorized individuals are allowed access into the control room
- Managing the operational use and maintainence of 1500 CCTV cameras and associated arming schedules, ensuring compliance with GDPR procedures
- Undertaking regular checks of CCTV locations to ensure they are fully functioning and providing the optimum picture requirements and liaising with the respective area security managers.
- Providing support to the area security managers and security supervisors
- Mudcam monitoring and response
- Ensuring the C&CR provides an excellent level of out of hours support to the HS2 helpdesk
- System health – 200 ANPR route compliance cameras
- Work with the security data analyst to ensure control room reporting meets the needs of the business
The ideal candidate
Essential Qualifications & Skills
- Excellent communication and interpersonal skills
- Competent in the use of reporting systems such as HS2 Horace or similar
- Detailed knowledge of security technology - CCTV, Access Control
- Experience in reporting and emergency response procedures
- Excellent Knowledge of GDPR and the CCTV codes of practice
Desirable Qualifications & Skills
- Experience as a Control Room Manager on a large construction project
- SIA license
About the Company
The role will work on the HS2 project. HS2 is the UK’s new high speed rail network. It will be a catalyst for economic growth across Britain, freeing up space on the existing railways and connecting 8 out of the UK’s 10 biggest cities with fast, reliable and frequent high speed services
The Skanska | Costain | STRABAG (SCS JV) is delivering the HS2 London Tunnels Contract. Scope of works includes twin-bored tunnels (TBM), SCL tunnels, shaft sinking, bridge demolition and reconstruction, services diversions, earthworks and the construction of site compounds.
You’ll be a welcomed member of the wider team, with opportunities to take on additional responsibility, join one of our networks for women, military or LGBT+ staff, and participate in cultural and social events with the local community (e.g. as a STEM ambassador).
Your personal and professional development is important to us. We welcome a discussion about how we can support you with further study, or professional membership or attainment for example.
HS2 – working with Skanska, Costain and STRABAG, closely monitors job applications, to ensure an inclusive recruitment process. To ensure we are able to maintain this, and to recruit a diverse workforce, we require candidates to complete the diversity form as part of their application so we are able to monitor and improve our approach to diversity. Please note, all responses are anonymous and we will not share any of your data with other parties. All data will be held securely, (as stated within the Data Protection Act 1998) and will be reported to HS2.
It is an SCSJV requirement that all employees, Design House, and Supply Chains must implement and comply with the requirements of ISO 9001:2015 Quality Management System, ISO 14001:2015 Environmental Management System with guidance for use”, OHSAS 18001:2017 Occupational Health and Safety Management Systems and ISO/IEC 27001:2013 Information Security Management System, Policies, Plans, Procedures and Processes, and statutory requirements as they affect the Joint Venture ‘s operations and ensure that the requirements, as applicable within their discipline, are effectively implemented on the project. Develop a culture of safety on the project through the absolute commitment to the Zero Accidents target and ethos, and develops a wider awareness of quality, environmental issues and demonstrates commitment to achieve continual improvement and Zero tolerance.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
SCS Railways is a Disability Confident Leader. We want to encourage disabled people to apply for our roles and have an opportunity to display your skills, talent, and abilities. We will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.
Please see the disability confident commitments:
To be considered for an interview under this scheme you have:
- A physical or mental impairment, which has a substantial and long-term effect (over 12 months) adverse effect on your ability to carry out normal day-to-day activities
- Demonstrated in your application and pre-interview stage that you meet the minimum job criteria and person specification for the role
